I had a call on Saturday afternoon from our out of hours call answering service informing me that one of our tenants boilers was on fire. I was quite shocked to hear this and obviously asked them to put the call straight through to me, it turns out that it wasn’t actually on fire but the boiler cover did have some scorch marks on it. I was pleased that they had decided to call me on my mobile to ask if I wanted to take the call as it really could have been an emergency.
I discovered that the tenant had an electric shower and an immersion heater and was therefore able to cope without the boiler for a couple of days. I asked him to turn the boiler off until we could get a gas engineer out after the weekend which he was very happy to do. It would have been very easy to call out a heating engineer over the weekend but it just wasn’t necessary on this occasion. The landlord thanked me for not incurring him in extra cost, he’ll still have the cost of someone going out to look at it but not at a premium rate. Our general rule of thumb on deciding what action to take, is what I would do if it was at my own house and common sense usually rules. Tenants don’t always appreciate this unfortunately as they sometimes feel that because they are paying to live there, we should be able to magic up a solution when despite our best efforts it is not always immediately possible.
When you manage as many properties as we do, maintenance issues come up on a daily basis, some of which need instant attention whilst others are naturally less pressing. We have an online reporting tool which is also available as a mobile phone app to allow our tenants to report any maintenance issues clearly and easily. It’s amazing how often we receive several almost identical queries in a short space of a time, as people start turning boilers back on after the summer we’re bound to get a number of boiler faults so it looks like our heating engineers will be kept very busy over the coming months.